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Contacting DCP Transfer support

Email dcp-transfer@cinematiq.com. Including the following up front saves a round of back and forth:

  • Your Mac's chip and macOS version. Apple menu > About This Mac shows both, for example "Apple M2, macOS Sequoia 15.6" or "Intel, macOS Monterey 12.7".
  • Your DCP Transfer version. DCP Transfer menu > About DCP Transfer.
  • What happened. The exact error message, and whether it failed while formatting, copying or validating. A screenshot helps.
  • What you've already tried from these help pages.
  • The email address you bought the license with, if it's different from the one you're writing from.
  • Log files. In Finder, choose Go > Go to Folder and enter ~/Library/Logs/DCP Transfer. Zip that folder and attach it.

Never send your license code in a public forum or chat. Email it only to the address above.

Contacting DCP Transfer support — DCP Transfer Help — Cinematiq | Cinematiq